1. IntroductionThe protection of your personal data is a priority for us. This privacy policy explains how we collect, use, protect, and share your personal information when you book and stay at Résidence Palace Expo.
2. Collection of personal dataAs part of managing your reservation and your stay at the Résidence Palace Expo, we collect personal information, including your name, contact details (address, email, telephone number), details of your reservation (dates of stay, number of occupants, etc.), as well as payment information (bank card, bank account, etc.), as well as payment information (bank card, bank account, etc.). We also collect any other information necessary for the proper management of your stay.
3. Use of personal dataWe use your personal data for the following purposes: to manage your reservation and your stay, to provide you with information relating to your stay (reservation confirmation, information on equipment, etc.), to ensure the proper functioning of our services and our establishment, to contact you if necessary (reservation changes, important information about your stay, etc.) and to comply with our legal and contractual obligations.
4. Sharing personal dataYour personal data is not sold to third parties. We only share your information with trusted partners and service providers, only for the purpose of managing your stay. These partners may include: Payment providers for managing transactions. Service providers necessary to improve your stay (cleaning service, maintenance, etc.). Apart from these situations, your data will not be shared without your explicit consent, unless required by law (for example, in the event of a request from the competent authorities).
5. Protection of personal dataWe implement appropriate technical and organizational measures to protect your personal data from loss, alteration, or unauthorized access. However, please note that no method of transmitting data over the Internet is completely secure.
6. Data retention periodWe keep your personal data for the time necessary to manage your stay, as well as to meet our legal and regulatory obligations. Once these periods have passed, your data will be deleted or anonymized.
7. Your rights concerning your personal dataIn accordance with applicable legislation on the protection of personal data, in particular the General Data Protection Regulation (GDPR), you have the following rights:
- Right of access: You can obtain confirmation as to whether or not your personal data is being processed, and, when they are, access said data as well as certain additional information.
- Right to rectification: You have the right to request the correction of inaccurate personal data or the addition of incomplete data.
- Right to erasure: You can request the deletion of your personal data in certain situations, for example when the data is no longer necessary for the purposes for which it was collected.
- Right to limitation of processing: You have the right to request the limitation of the processing of your personal data, for example when you contest the accuracy of the data or when the processing is unlawful.
- Right to portability: You can receive your personal data in a structured, commonly used and machine-readable format, and transmit them to another data controller.
- Right to object: You have the right to object at any time, for reasons relating to your particular situation, to the processing of your personal data, including profiling.
To exercise these rights, you can contact us at the following address: info@residence-palace-expo.be
8. Changes to the privacy policyWe reserve the right to update this privacy policy at any time. Any changes will be published on our website with the update date.
Date of update: 01/01/2025
